Under the leadership of the Board of Managers,
GHC 9-1-1 has consistently provided the most technologically advanced
9-1-1 service available.
In 2009, GHC 9-1-1 completed construction and moved into its
new headquarters named the Tom Bass Building to accommodate the
growing needs of public safety, operations, training, next generation
telecommunications, GIS and the in-house database.
In 2009, GHC 9-1-1 expanded its existing
in-house 9-1-1 Help Desk to a state-of-the-art Network Operations
Center also known
as the GHC Command Center where numerous vital operations take
place. Highly skilled and certified 9-1-1 specialists monitor
and support every facet of equipment functionality throughout
the entire GHC 9-1-1 enterprise—network, systems, applications
and environmental conditions, while providing virtually non-disruptive
service for the nearly 50 call centers.
In 2008, GHC 9-1-1 transitioned the database of nearly 3 million
telephone and address records to an in-house self managed database.
This provides greater control and ability to process data faster
than ever before.
In 2002, GHC 9-1-1 implemented the Neighborhood Early Warning
System (N.E.W.S.), a telephone-based warning system that provides
participating jurisdictions (cities and counties) with the capability
of placing telephone calls placed to their citizens to warn them
of dangerous situations (chemical spills, explosions) or hazardous
weather conditions. N.E.W.S utilizes the 9-1-1 database which
is the most accurate database available and includes non-published
In 2001, GHC 9-1-1 began a partnership
with Intrado, Cross Country Automotive Services, Ford and Veridian
to deploy the nation’s
first fully enhanced automatic collision notification (ACN) system,
integrating voice and crash data from third party call centers
into the 9-1-1 network telephone infrastructure. This successful
project included 500 public safety vehicles throughout 23 police
and fire departments.
In 1996, GHC 9-1-1, in conjunction with the Texas Commission
on State Emergency Communications (CSEC) and the Tarrant County
9-1-1 District, successfully demonstrated that wireless 9-1-1
callers could be located within 125 meters, the distance mandated
by the Federal Communications Commission (FCC) to be available
by the year 2001. This project, the Texas Wireless Integration
Project, brought together government and industry in a remarkable,
cooperative endeavor to prove that technology was available to
locate wireless 9-1-1 calls.
In 1995, GHC 9-1-1 was recognized by
the Computer World Smithsonian Awards Program for “Visionary Use of Information Technology.” This
recognition relates to the technology patented by GHC 9-1-1 which
holds two patents relating to 9-1-1 technology.
GHC 9-1-1 provides technical expertise and other assistance
to local, national and international entities.
The GHC 9-1-1 staff continues to work closely with the National
Emergency Number Association (NENA) and other industry related