Under the leadership of the Board of Managers, GHC 9-1-1 has consistently provided the most technologically advanced 9-1-1 service available.

In 2009, GHC 9-1-1 completed construction and moved into its new headquarters named the Tom Bass Building to accommodate the growing needs of public safety, operations, training, next generation telecommunications, GIS and the in-house database.

In 2009, GHC 9-1-1 expanded its existing in-house 9-1-1 Help Desk to a state-of-the-art Network Operations Center also known as the GHC Command Center where numerous vital operations take place. Highly skilled and certified 9-1-1 specialists monitor and support every facet of equipment functionality throughout the entire GHC 9-1-1 enterprise—network, systems, applications and environmental conditions, while providing virtually non-disruptive service for the nearly 50 call centers.

In 2008, GHC 9-1-1 transitioned the database of nearly 3 million telephone and address records to an in-house self managed database. This provides greater control and ability to process data faster than ever before.

In 2002, GHC 9-1-1 implemented the Neighborhood Early Warning System (N.E.W.S.), a telephone-based warning system that provides participating jurisdictions (cities and counties) with the capability of placing telephone calls placed to their citizens to warn them of dangerous situations (chemical spills, explosions) or hazardous weather conditions. N.E.W.S utilizes the 9-1-1 database which is the most accurate database available and includes non-published telephone numbers.

In 2001, GHC 9-1-1 began a partnership with Intrado, Cross Country Automotive Services, Ford and Veridian to deploy the nation’s first fully enhanced automatic collision notification (ACN) system, integrating voice and crash data from third party call centers into the 9-1-1 network telephone infrastructure. This successful project included 500 public safety vehicles throughout 23 police and fire departments.

In 1996, GHC 9-1-1, in conjunction with the Texas Commission on State Emergency Communications (CSEC) and the Tarrant County 9-1-1 District, successfully demonstrated that wireless 9-1-1 callers could be located within 125 meters, the distance mandated by the Federal Communications Commission (FCC) to be available by the year 2001. This project, the Texas Wireless Integration Project, brought together government and industry in a remarkable, cooperative endeavor to prove that technology was available to locate wireless 9-1-1 calls.

In 1995, GHC 9-1-1 was recognized by the Computer World Smithsonian Awards Program for “Visionary Use of Information Technology.” This recognition relates to the technology patented by GHC 9-1-1 which holds two patents relating to 9-1-1 technology.

GHC 9-1-1 provides technical expertise and other assistance to local, national and international entities.

The GHC 9-1-1 staff continues to work closely with the National Emergency Number Association (NENA) and other industry related associations.