Info for Call Centers

High School for Law Enforcement

For many years, GHC 9-1-1 has supported the HISD High School for Law Enforcement.  The students in the Emergency Telecommunicator Course receive 135 hours of instruction in two-semesters, (with 16 hours hands-on experience in the GHC training lab).  The success of this collaboration is evident in the report from the program director, Mr. Valgene Holmes.

Through an exciting partnership with GHC 9-1-1 , the students at the High School for Law Enforcement and Criminal Justice (LE/CJ) have been actively engaged in the field of emergency telecommunications. From previous equipment, to the current Plant equipment, VESTA/MapStar, the students at LE/CJ have strived to become the new industry professionals by heavily concentrating on quality assurance - providing the caller with the proper response and proper resources in an accurate and precise manner.

Since the 2000 school-year, LE/CJ has produced approximately 329 Emergency Telecommunicators. Approximately 95 of these students have been hired by agencies in the GHC 9-1-1    network from 2002-2007. The South Houston PD hired Chris Garza, the first graduate of the program in 2000. Chris is currently a Deputy Sheriff with the Harris County Sheriff’s Office. Other agencies that have benefited from the LE/CJ program are:

1. Arlington PD
2. Bellaire PD
3. Richmond PD
4. Galveston PD
5. Harris County Sheriff's Office
6. Galena Park PD
 

7.  Harris County Comm Center
8.  Houston Emergency Center
9.  Jersey Village PD
10. League City PD
11. West University PD
12. Stafford PD
Currently, approximately 49 students from the LE/CJ program are currently employed at the Houston Emergency Center.  Through a new partnership with the Houston Emergency Center (HEC), 13 of these employees are senior students hired on a part-time basis.

Upon graduation, the students enrolled in the Emergency Telecommunicator Course program at LE/CJ are TCLEOSE certified in VESTA/MapStar, Basic Telecommunications, and TCIC/NCIC; and are nationally certified in Emergency Telecommunications through the National Academy of Emergency Dispatchers by their instructor, Valgene Holmes.

For more information please send email to: info@911.org