|
|
Recognitions
GREATER HARRIS COUNTY 9-1-1 EMERGENCY NETWORK RECEIVES NATIONAL HONOR FOR 9-1-1 PROGRAM
|
On March 31, 2011, Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) was awarded the National Outstanding 9-1-1 Program Award at the 8th Annual 9-1-1 Honors Gala, in Washington, D.C. The E9-1-1 Institute, in conjunction with the National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), the National Association of State 9-1-1 Administrators (NASNA), the 9-1-1 Industry Alliance ("9IA"), National Academies of Emergency Dispatch (NAED), 9-1-1 For Kids, and the Congressional NextGen 9-1-1 Caucus, recognized GHC 9-1-1 for their accomplishments. |
| |
| The Outstanding 9-1-1 Program Award recognizes an innovative and forward looking plan to enhance the future viability of public safety emergency communications systems. The GHC 9-1-1 staff and chairman of the board will be joined by Congressman Gene Green at the 9-1-1 Honors Event. |
|
| |
GHC 9-1-1 is an excellent example of an approach to efficient, reliable public safety services with an eye to call taker training, professional growth, technological development, and community involvement. For nearly 30 years, GHC 9-1-1 has helped to lead the way in mission-critical, emergency communications technology. They have demonstrated that balancing operations and technology is the key to preparing for future technologies. The goal of the Board of Managers and Staff of GHC 9-1-1 has always been to provide one of the most reliable, technologically advanced and effective 9-1-1 systems available. |
| |
This is evident with their most recent leading edge accomplishments including. |
- Construction of the GHC 9-1-1 Headquarters known as the Tom Bass Building, one of the first LEED Silver Certified “Green” Public Safety Buildings - The 48,600 sf, mission-critical facility houses the equipment and staff responsible for monitoring and maintaining critical call center equipment for all 9-1-1 emergency calls handled by a total of 41 answering points.
|
 |
- Network Operations Center (NOC) - operates as a Command Center providing first tier support for all of its 9-1-1 systems. Technical specialists monitor and support every facet of equipment functionality throughout the entire GHC 9-1-1 territory—including environmental and mechanical conditions, data connectivity, 9-1-1 call center workstation equipment and services
|
- Self-managed database - At the time of its cutover, GHC 9-1-1 was the largest 9-1-1 entity to take on a self-managed, in-house database. GHC 9-1-1 transitioned the database of nearly 3 million telephone and address records to an in-house self managed database to provide greater control and ability to process data faster and more accurately than ever before.
|
- Joint regional public safety microwave project - In 2010, GHC took its latest step in providing a state-of-the-art 9-1-1 system—upgrading its existing Internet Protocol (IP) network to an MPLS network (Multi -protocol Label Switching), which includes a diverse wireless and wireline path for optimal redundancy in its public safety network assuring that the GHC 9-1-1 system is well on its way to establish its NG 9-1-1 platform.
|
- State-of-the-art lab facilities- utilized for testing of newest technologies
|
- Call taker training and professional growth
|
- Implementation of numerous educational campaigns and programs.
|
|
| |
These accomplishments could not have been achieved if weren’t for the leadership of the Board of Managers and Staff members spearheading the projects. |
|
|
|
