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9-1-1 Facts
Facts
What is 9-1-1 & Enhanced 9-1-1
When to Call 9-1-1
Non-English Speaking Callers
 
Statistics
Recent Stats
Wireless 9-1-1 Statistics
 
Cell Phones and 9-1-1
Critical Cell Facts
Tips for Cell Phone Users
FCC Requirements
Location Technologies
 
Special Needs
Deaf and Hearing Impaired Callers
Video & IP Relay Services & 9-1-1
 
Internet/Digital Phones (VoIP)
About Internet/Digital Phones
Tips for Internet/Digital Phones


Non-English Speaking Callers

It is common for 9-1-1 centers to have bilingual 9-1-1 call takers and dispatchers; however if there is not one available, the 9-1-1 call taker can add on an interpreter through the use of a language line service, which offers translations in more than 140 languages.

A non-English speaking caller may hear a short conversation in English and some clicking sounds as an interpreter is added to the 9-1-1 call.


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  Industry Association Links
    NENA – National Emergency Number Association
    Texas NENA
    APCO International – International Association of Public Safety Communications Officers
    Texas APCO
  Governmental Agency Links
    Commission on State Emergency Communications
    Poison Control
    E9-1-1 Institute
  Harris County Office of
Homeland Security & Emergency Management
   
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