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Info for Call Centers
Telecommunicator Training
Telecommunicator Training
High School Law Enforcement
 
GHC 9-1-1 Area Job Openings
 
Call Taker Corner
GHC 9-1-1 Training Center Receives TCLEOSE Accreditation
GHC PSAP Newsletter - Oct 2012
GHC PSAP Newsletter - Aug 2013
Stafford PD Dispatcher Lucy Daigle
HCSO Telecommunicator Brenda Sampson
Jersey Village PD Communications Supervisor Kimberly Maldonado
Cy Fair Volunteer Fire Department Telecommunicator Matthew Cline
 
TX-NENA and TX-APCO
Awards and Scholarships
 
Telecommunicators Week Resolution 2013
Telecommunicators Week Resolution 2012
Telecommunicator Week Celebrations 2011
 
7th Annual 9-1-1 Day with the Astros
 
Annual 9-1-1 Day with the Astros
2012 Day with the Astros
2011 Day with the Astros
2010 Day with the Astros


About the Program

GHC 9-1-1 TELECOMMUNICATIONS TRAINING CENTER
Telecommunicators are the citizen's "link" to emergency services. Training on the use of the 9-1-1 equipment is necessary to assuring that the link is effective. As a part of its goal, GHC 9-1-1 provides both a comprehensive training and enrichment program for telecommunicators and supervisors, utilizing GHC 9-1-1 trainers and outside professional speakers.


TRAINING FOR 9-1-1 TELECOMMUNICATORS
The heart of emergency response is call processing, evidenced by the dedication of GHC 9-1-1 to insure that the nearly 1,200 call takers throughout its territory are trained. Call takers undergo intense instruction on the proper use of a sophisticated call processing system. It is a computer telephony integration solution providing operators with vital information. Training is offered in the two 24-seat call taker training rooms located at the GHC 9-1-1 Headquarters. All call takers are educated on how to properly utilize the 9-1-1 equipment and ultimately provide a vital link to emergency services to their community.

To learn more about the GHC training program play video below:


PROFESSIONAL GROWTH COURSES
A minimum of six professional seminars is sponsored by GHC 9-1-1 each year to provide education and enrichment sessions to telecommunicators, dispatchers, and supervisors throughout the Network's territory. The topics cover a variety of issues, including liability, stress management, handling of difficult calls, disaster situations, etc. The seminar program is a voluntary one for jurisdictions, and over the last several years, has been highly attended. Attendees receive law enforcement (TCLEOSE) credits; jurisdictions pay a nominal fee for their personnel to participate in these seminars, with GHC 9-1-1 underwriting the remainder of the cost. The program provides opportunities that many public safety personnel have not been afforded in the past; evaluations of these seminars attest to their value.

 

TCLEOSE MANDATED COURSES
GHC 9-1-1 is now providing more courses for telecommunicators who are seeking TCLEOSE certifications.. These courses will include the Basic Telecommunicator course #1013, Crisis Communications #2120, TCIC/NCIC, and more.

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