Info for Call Centers
Telecommunicator Training
Telecommunicator Training
High School Law Enforcement
GHC 9-1-1 Area Job Openings
Call Taker Corner
GHC 9-1-1 Training Center Receives TCLEOSE Accreditation
GHC PSAP Newsletter - Oct 2012
GHC PSAP Newsletter - Aug 2013
Stafford PD Dispatcher Lucy Daigle
HCSO Telecommunicator Brenda Sampson
Jersey Village PD Communications Supervisor Kimberly Maldonado
Cy Fair Volunteer Fire Department Telecommunicator Matthew Cline
Awards and Scholarships
Annual 9-1-1 Day with the Astros
2012 Day with the Astros
2011 Day with the Astros
2010 Day with the Astros

About the Program

Telecommunicators are the citizen's "link" to emergency services. Training on the use of the 9-1-1 equipment is necessary to assuring that the link is effective. As a part of its goal, GHC 9-1-1 provides both a comprehensive training and enrichment program for telecommunicators and supervisors, utilizing GHC 9-1-1 trainers and outside professional speakers.

The heart of emergency response is call processing, evidenced by the dedication of GHC 9-1-1 to insure that the nearly 1,200 call takers throughout its territory are trained. Call takers undergo intense instruction on the proper use of a sophisticated call processing system. It is a computer telephony integration solution providing operators with vital information. Training is offered in the two 24-seat call taker training rooms located at the GHC 9-1-1 Headquarters. All call takers are educated on how to properly utilize the 9-1-1 equipment and ultimately provide a vital link to emergency services to their community.

To learn more about the GHC training program play video below:

A minimum of six professional seminars is sponsored by GHC 9-1-1 each year to provide education and enrichment sessions to telecommunicators, dispatchers, and supervisors throughout the Network's territory. The topics cover a variety of issues, including liability, stress management, handling of difficult calls, disaster situations, etc. The seminar program is a voluntary one for jurisdictions, and over the last several years, has been highly attended. Attendees receive law enforcement (TCLEOSE) credits; jurisdictions pay a nominal fee for their personnel to participate in these seminars, with GHC 9-1-1 underwriting the remainder of the cost. The program provides opportunities that many public safety personnel have not been afforded in the past; evaluations of these seminars attest to their value.


GHC 9-1-1 is now providing more courses for telecommunicators who are seeking TCLEOSE certifications.. These courses will include the Basic Telecommunicator course #1013, Crisis Communications #2120, TCIC/NCIC, and more.


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