GHC 9-1-1 TELECOMMUNICATIONS TRAINING CENTER
Telecommunicators are the citizen's "link" to emergency
services. Training on the use of the 9-1-1 equipment is necessary
to assuring that the link is effective. As a part of its goal,
GHC 9-1-1 provides both a comprehensive training and enrichment
for telecommunicators and supervisors, utilizing GHC 9-1-1 trainers
and outside professional speakers.
TRAINING FOR 9-1-1 TELECOMMUNICATORS
The heart of emergency response is call processing, evidenced by
the dedication of GHC 9-1-1 to insure that the nearly 1,200 call
takers throughout its territory are trained. Call takers undergo
intense instruction on the proper use of a sophisticated call processing
system. It is a computer telephony integration solution providing
operators with vital information. Training is offered in the two
24-seat call taker training rooms located at the GHC 9-1-1 Headquarters.
All call takers are educated on how to properly utilize the 9-1-1
equipment and ultimately provide a vital link to emergency services
to their community.
To learn more about the GHC training
program play video below:
PROFESSIONAL GROWTH COURSES
A minimum of six professional seminars is sponsored by GHC
9-1-1 each year to provide education and enrichment sessions
dispatchers, and supervisors throughout the Network's territory.
The topics cover a variety of issues, including liability,
stress management, handling of difficult calls, disaster situations,
etc. The seminar program is a voluntary one for jurisdictions,
the last several years, has been highly attended. Attendees
law enforcement (TCLEOSE) credits; jurisdictions pay a nominal
fee for their personnel to participate in these seminars, with
GHC 9-1-1 underwriting the remainder of the cost. The program
provides opportunities that many public safety personnel have
not been afforded
in the past; evaluations of these seminars attest to their
TCLEOSE MANDATED COURSES
GHC 9-1-1 is now providing more courses for telecommunicators who are seeking TCLEOSE certifications.. These courses will include the Basic Telecommunicator course #1013, Crisis Communications #2120, TCIC/NCIC, and more.