Text-to-9-1-1 is a valuable service to be used in an emergency situation when it is not possible to make a voice call. Voice calls are still the best and fastest way to contact 9-1-1.
Where is Text -to - 9-1-1 service available?
GHC 9-1-1 territory and some parts of the U.S. for subscribers of all four major wireless carriers and resellers of these networks:
If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will get a reply to contact 9-1-1 by voice or relay services.
To find out more about text to 9-1-1 coverage areas check with the FCC or your local authorities (https://www.fcc.gov/files/text-911-master-psap-registryxlsx).
Only subscribers with an active text or data plan can send to text-to-9-1-1.
When should I text 9-1-1?
Texting is recommended ONLY when you cannot make a voice call
- If you are Deaf/Hard-of-hearing or speech impaired
- A medical emergency that renders speech
- It is not safe to talk
How do I text 9-1-1?
- Enter the numbers “911” in the “To” or “Recipient” field
- The first text to 9-1-1 should be short, include the location of the emergency, and ask for police, fire or medical help
- Push the “Send” button
- Answer questions and follow instructions from the 9-1-1 call taker
- Text in simple words – no abbreviations or slang
- Photos and videos cannot be sent to 9-1-1 at this time