- Every second counts in emergency. Don’t hesitate to contact 9-1-1 first during an emergency for police, fire or medical assistance.
- Get to a safe location before calling. If you are calling to report a fire, exit the burning building before calling.
- Stay calm and answer all questions about your emergency.
- State what help you need: police, fire or EMS/medical.
- State your address, describe your location as completely as possible using cross streets or landmarks.
- Stay on the line — do not hang up until the operator says it’s OK.
When should you call 9-1-1?
Only contact 9-1-1 in an emergency situation. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or emergency medical services. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It’s better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
EXAMPLES OF WHEN TO CALL 9-1-1
Heart attack or stroke
Burglary or theft in progress
Car accident with life threatening injuries
Anything else that seems like an emergency!
DO NOT CALL 9-1-1
When the power is out
To report a broken fire hydrant
When your water pipes burst
To get a ride for doctor’s appointment
For paying tickets
For your pet
To report potholes in the road