The Emergency Notification System (ENS) is offered by Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) allowing emergency officials to communicate during emergencies. Sign up for free to receive alerts via text message and voicemail.
When is the emergency notification system used?
It is used to tell residents about events that could threaten lives or property. It is only used for public safety emergencies such as:
- Chemical spills or hazardous materials
- Missing persons
- Local area evacuation
- Dangerous persons
- Extreme life-threatening weather events
How does the system work?
- Residents sign up at www.911.org to receive emergency alerts on their cell or VOIP phones.
- Public safety agencies (like police, fire) decide to send an alert and decide which people in their area need to get it.
- Then, calls are placed to all landline phones and registered cell and VOIP phones in the designated area. Voicemail and text messages are sent with instructions.
A sample alert:
“THIS IS AN EMERGENCY MESSAGE. A CHEMICAL SPILL OCCURRED IN YOUR AREA. YOU SHOULD STAY INSIDE AND TUNE TO RADIO OR TV FOR MORE INSTRUCTIONS.”
- Alerts will only be sent to people who need to know about the emergency. Others nearby may not receive an alert if they are not in the affected.
Is there a cost for the service?
- The service is free
- Text & data charges may apply to text alerts.
What happens if I dont have a texting plan?
- If you do not have texting enabled on your data cell phone data plan you will not receive texts. You will receive a voice call that will leave a voice message if you do not answer.
What information is needed to sign up?
- Name, address, cell or VOIP phone number, email address
- You may sign up to four cell or VOIP phone numbers
Why must I give my email address?
It is necessary for the system to periodically verify that your information is correct.
If you do not have an email address:
- Contact your internet provider to get one, or
- Sign up for a free email address with a service such as Yahoo or Google.
How can I trust that the information I give will not be shared?
- GHC 9-1-1 will not share personal information except to allow agencies (police, fire department) to send you emergency alerts. Your information will be sent over a secure, encrypted connection for your protection.
How do I know if I am signed up?
- Once you complete and submit the form, you will receive an email. You MUST reply to the email to complete the process.If you find the message, simply right-click to set preferences for the “Sender” and click on “Not ” For more email help contact SRPinfo@911.org.
Is there a way to register both a home and work address with the same phone number?
- Yes, you can register your phone number with two different addresses, but you need to sign up separately with each address (your work/home). How ever, each registration needs to be with a different email address—because that is your username for each account.
What if my email address or phone number changes?
- If your email address changes, delete your profile where you first signed up and create a new
- If another part of your contact information changes, such as your cell phone number, please log on where you first signed up and change There is no limit to the number of changes you may make.
- Always keep your information current.
What if my address is not correct on the map? Can I fix this?
- First, be sure you entered your address
- If it’s correct, right-click on the pushpin and drag your mouse to the proper position.
I have accurately entered my street address but it is not being accepted. What could be wrong? CAN YOU SEE THE MAP ON THE RIGHT SIDE OF THE WEB PAGE?
- After you have done this, be sure to refresh your screen or close your browser and reopen it and then try again to register.
I received the email but the link is not visible, what should I do?
- You may have links, attachments etc disabled for your email account. Enable these then close the email and reopen it.
What are the browsers requirements for registration?